As a marketplace, Futurecribs runs a very comprehensive Buyer Protection program so that you are 100% protected. We promise our buyers trust and comfort in their online shopping experience at futurecribs.com. To extend trust to our buyers, we offer Buyer Protection across all critical aspects of your shopping experience:
1. Secure Website
2. Secure Payments
3. Guaranteed Product Quality
4. Reliable Merchants
5. Easy Replacement
All merchants selling on futurecribs.com are well screened by our team before they are authorized to trade on our website. We assure you that the products you buy on our website, regardless of whichever merchant you opt to buy from, are genuine, authentic, products, and sold by reputed merchants at best possible prices. Of course, we also offer all the warranties and guarantees as entailed by the product. We endeavour to do all this at a great price and with the best of customer service delivery.
At futurecribs.com, we believe that customer satisfaction is foremost. Therefore, we take accountability for all merchandise we make available to you on our site. We will replace any order within a week or 7 days of delivery, with free return shipping if you receive a product which is not as per the specifications ordered by you. Once the furniture item has been returned by the customer, the order amount will be credited to the customer’s account within 10 working days from the day of initiating the refund.
However, do make sure that the merchandise has not been used/worn or altered/tampered with, as well as is accompanied by its original price tag and packing slip. Please contact our customer support, so we can help facilitate your return.
Please go through our Warranty and Return Policy for specific details on specific items and their warranty, and return and refund procedure.
In case of pre-shipment delays, Futurecribs also offers you choice to cancel an order prior to its shipment by contacting us at Customer Support.